Helmet Replacement Policy

ALWAYS replace your helmet after a fall in which your helmet has sustained an impact. The reason for this is simple. Even though your helmet may still look perfect after the fall, if it received a blow the internal protective liner may have become damaged as it absorbed the impact of the fall. There’s no way to know that by looking at the helmet from the outside. The safety of the helmet will be compromised!

If you purchased your helmet from us within 12 months we will offer you a new replacement helmet at 40% off the RRP.

If your helmet was purchased from us within 12-24 months we will offer you a new replacement helmet at 20% off the RRP.

You must provide proof of purchase and return your damaged helmet to us for assessment.

Please email info@backontrackproducts.com.au to initiate a replacement. Helmets can be then be return to: PO BOX 88, Timboon, VIC. 3268 

Please note that return postage costs are not covered under the replacement policy.

Should a replacement helmet be issued in accordance with this policy, the replacement helmet shall be coveredby the Helmet Replacement Policy for the remaining period left from the purchase date of the original helmet.