Refunds and Cancellations

Please note all refunds  and order cancellations will be issued minus a 5% transaction fee and postage charges will not be refunded.

To initiate a refund, please email info@backontrackproducts.com.au for authorisation, then return the products to us within 30 days of purchase in as new condition at your expense.

Exchanges

To return product(s) for an exchange please email info@backontrackproducts.com.au for authorisation.

We ask that you return the items to PO BOX 88, TIMBOON, VICTORIA. 3268. 

Once we receive your parcel, we will then post the replacement to you.

We do not cover shipping costs associated with an exchange. We ask that you place a prepaid sachel in the package you’re returning to us, we can then use this to post the exchanged items back to you.

We ask that you return items to us in a resaleable condition, failure to do so may result in refund or exchange being refused.