Refunds and Cancellations
We offer a 14-day return policy, allowing you to request a return within 14 days of receiving your order.
Returns are only accepted for items purchased directly from our online store or in person. Purchases made through other retailers must be returned via the original place of purchase.
To begin a return, please contact us at info@backontrackproducts.com.au for authorisation. Once approved, items must be returned to PO BOX 88, Timboon, VIC 3268 in as-new condition and at your own expense. Please note that original postage charges are non-refundable.
Order cancellations requested and processed prior to fulfilment will incur a 5% transaction fee.
For hygiene reasons, underwear cannot be returned or exchanged.
Refunds will be processed to the original payment method and may take 5–10 business days to appear in your account.
Please note: Clearance items are final sale and not eligible for return or refund.
Exchanges
To request an exchange, please email info@backontrackproducts.com.au for authorisation.
Once approved, return the item(s) to: PO BOX 88, Timboon, VIC 3268
Please include a prepaid satchel inside your return parcel so we can send the replacement item(s) back to you. Shipping costs associated with exchanges are the responsibility of the customer.
All returned items must be in resaleable condition. Items returned in a used, soiled, or unsatisfactory state may result in the exchange being refused.
Please note: Items returned with pet hair may incur a 5% restocking fee.